Whether you're a Founder of a new company that's still trying to figure out if your product is going to really scale, or a Founder of an established company that just wants to ask a quick question of a few hundred customers to scratch that quizzical itch, Ramen can help.
You are either struggling to get even the tiniest amount of feedback to help drive your product direction, or you are drowning in feedback and feature requests. Ramen can help you increase the signal to noise ratio by giving you a way to ask questions that a) are answered up to 40% of the time, and b) can be targetted in a precise manner.
Everyone in your company works like crazy to make sure the right people are signing up and the right features are being built. Now it's your job: make sure those people are using that feature correctly. Ramen can help you identify if customers are hitting roadblocks along the way to being successful.
Some people think marketing is just about getting people to pages, but you know better. Marketing is also about understanding what the market needs from your product, and using that information to inform Sales, Product, Engineering, and Customer Success what they need to do. Use Ramen to get that feedback, and achieve Product-Marketing Fit more easily than ever before.
Use our advanced question targeting engine to ask questions to unique audiences to understand how their needs differ from the rest.
Setup a question to only appear when a user clicks a button, visits a specific URL, or completes an action.
Ask users about their experience with new functionality while the experience is fresh in their minds.
From the ground up, Ramen was built to be mobile first, and that includes our question pop-ups. Your customers won't have to squint to read what you're asking them when they're on their phones.
We'll never hold your data hostage. Our Webhooks functionality, combined with a service like Zapier, means you can access your Ramen data in real-time..
Our product is built to help you make sense of thousands of responses, and our infrastructure was built to handle as much traffic as you can throw at it.
Forever Free Plan: 500 monthly active customers; 2 active questions; Access to NPS, Webhooks, and Alert Add-ons.
All plans include support for asking questions of Anonymous Visitors. Anonymous Visitor usage limits are 20x the Customer limits (ie. 1k customers & 20k visitors on the Startup Plan). These limits are flexible. We know that spikes in anonymous traffic (hopefully!) happen.
May 19, 2016
As of today, the Ramen question popup supports any language you want.
March 28, 2016
Ramen now supports asking questions of anonymous visitors, conditional follow-up questions, and more!
Jan 21, 2016
After months of work, we've released a new eBook on Product Success. Learn how thinking about "boring" things like About Pages and Status Pages are actually a critical piece to creating a great product.
When do I start paying?
Ramen has a generous free plan that allows you to play around, install it into your product, and start getting value out of it. When it comes time to pay, we'll send you an email. Three things will take you out of our free plan: having over 200 unique customers log into your app in a single month, activating more than 2 questions at once, or using premium functionality such as our Features product.
What is "monthly active customer"?
A customer is someone who logs into your application. We only charge you based on the # of customers that login that month. If you have a lot of customers churning, you shouldn't be paying for them. Inside Ramen, Customers can be grouped together into Companies, so you can view things at that level as well.
How do I install RamenJS?
You'll either need to use Segment.com or have a developer install the RamenJS code on your site. We have detailed instructions here. There is also a Rails Gem, our integration with Segment.com, and extensive examples to make the process painless. It should take 15 minutes to an hour to get it up and running.
What is "social data append"?
Whenever you send us a new customer, we will automatically take their e-mail address and run it through FullContact, which will give us all sorts of data about them: demographics, location, social profiles, Twitter followers, LinkedIn jobs, avatars, and more. This data can then be used when targeted questions and segmenting responses.
What is "custom trait segmentation"?
When you install Ramen, you'll send us some basic information about your users like name and email. In addition to that, you can pass whatever trait data you want: their language, their pricing tier, usage numbers, anything. You can pass us this trait data at all pricing levels, and you can use it when writing questions thanks to our Liquid Templates. However, the ability to target questions based on these attributes (ie. only show this to people in a certain pricing tier) is a premium feature.
Dogs or cats?
My site gets a ton of traffic. Can you handle it?
Yup. Our engineers know all the buzzwords and acronyms. We can handle it.