Ramen questions have ~40% response rates. Make informed product decisions and innovate with less waste.
Use Ramen's in-app Net Promoter Score to stay on top of your customers' needs. We've taken it a step further and built the most advanced segmentation engine in the world.
You can never prevent churn, but you can get ahead of it. Ask questions at the right time and take action to fix customer pain points before they churn.
Ask customers who have been with you for a while if there are any frustrating parts of your product that need improvement.
Use our advanced question targeting engine to ask questions to unique audiences to understand how their needs differ from the rest.
Setup a question to only appear when a user clicks a button, visits a specific URL, or completes an action.
Ask users about their experience with new functionality while the experience is fresh in their minds.
From the ground up, Ramen was built to be mobile first, and that includes our question pop-ups. Your customers won't have to squint to read what you're asking them when they're on their phones.
We'll never hold your data hostage. Our Webhooks functionality, combined with a service like Zapier, means you can access your Ramen data in real-time..
Our product is built to help you make sense of thousands of responses, and our infrastructure was built to handle as much traffic as you can throw at it.
Forever Free Plan: 200 monthly active customers; 2 active questions; Access to NPS, Webhooks, and Alert Add-ons.
When do I start paying?
Ramen has a generous free plan that allows you to play around, install it into your product, and start getting value out of it. When it comes time to pay, we'll send you an email. Three things will take you out of our free plan: having over 200 unique customers log into your app in a single month, activating more than 2 questions at once, or using premium functionality such as our Features product.
What is "monthly active customer"?
A customer is someone who logs into your application. We only charge you based on the # of customers that login that month. If you have a lot of customers churning, you shouldn't be paying for them. Inside Ramen, Customers can be grouped together into Companies, so you can view things at that level as well.
How do I install RamenJS?
You'll either need to use Segment.com or have a developer install the RamenJS code on your site. We have detailed instructions here. There is also a Rails Gem, our integration with Segment.com, and extensive examples to make the process painless. It should take 15 minutes to an hour to get it up and running.
What is "social data append"?
Whenever you send us a new customer, we will automatically take their e-mail address and run it through FullContact, which will give us all sorts of data about them: demographics, location, social profiles, Twitter followers, LinkedIn jobs, avatars, and more. This data can then be used when targeted questions and segmenting responses.
What is "custom trait segmentation"?
When you install Ramen, you'll send us some basic information about your users like name and email. In addition to that, you can pass whatever trait data you want: their language, their pricing tier, usage numbers, anything. You can pass us this trait data at all pricing levels, and you can use it when writing questions thanks to our Liquid Templates. However, the ability to target questions based on these attributes (ie. only show this to people in a certain pricing tier) is a premium feature.
Dogs or cats?
My site gets a ton of traffic. Can you handle it?
Yup. Our engineers know all the buzzwords and acronyms. We can handle it.